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Frequently Asked Questions


Frequently Asked Questions


Purchasing Course Materials (Textbooks and Supplies)

Q: How do I purchase my books online?

You can start your order for textbooks by clicking here and following the directions to begin your order. We also have a YouTube video that you can view when you click here.

Q: Can I use my Financial Aid or Payment Plan as payment for my online order?

Yes! When you have reached the payment part of your transaction, click the drop down arrow next to ‘Credit Card’ and choose ‘Textbook Charge Program.’ This form of payment will charge your course materials to your student account. The charge for your course materials will be deducted from your Financial Aid before it is reimbursed to you. If you are using a Payment Plan, the charge will be added to your payments.

Q: What if my High School/Employer/Agency is paying for my course materials?

When you have reached the payment part of your transaction, click the drop down arrow next to ‘Credit Card’ and choose ‘Employer/Agency Funded’ as your payment method. Please check with your High School/Employer/Agency to ensure that your information has been sent to the Bookstore before ordering to prevent any delays.

Q: What items can I charge to my student account using my Financial Aid or Payment Plan?

You may purchase the required books and supplies listed on your NWTC Booklist.

Q: Why is there a charge for $1 on my card?

  • When you place an order, a $1 charge is made to your card and then is voided.
  • Your card will be charged when your items are packed and shipped.

Q: Does the Bookstore carry the required supplies for my program?

Yes! You can view our catalogs by hovering over the word ‘Merchandise’ at the top of the page.

Q: How long does it take to process my online order?

Please allow 2-3 business days (Monday through Friday) to process your online order. Everything ships via Priority Mail.

Q: How much does shipping cost?

Shipping is $7.00 for the first book and an extra $1 for each additional textbook .

Q: What is the shipping method used?

USPS Priority Mail.

Other Course Materials Questions

Q: My class is ‘Inclusive Access’ – what does that mean?

Please view our Inclusive Access information by clicking here.

Q: What is Cengage Unlimited?

Please view our Cengage Unlimited information by clicking here.

Q: I ordered an eBook online – how do I access it?

  • Click here to navigate to your NWTC Bookstore login
  • Choose Student ID# Login and use your NWTC Credentials
  • Click on ‘Activate and Access eBooks’
  • Click on the cover image of the book to start reading!
  • Check out this video if you need more help accessing your eBook

Q: I need to return my books for a refund. How do I do that?

Please see our refund policy by clicking here.

Q: Is the NWTC Bookstore doing Sell Back?

Yes, we are currently doing our Day to Day Sell Back. Please click here for more information.

General Questions

Q: How can I view my booklist?

Click here to sign into your Student Portal. Choose the term for which you would like to view your booklist. If you would like to have a .pdf version emailed to you, click ‘Email Booklist’.

Q: What is an ISBN?

ISBN stands for International Standard Book Number. You can find the ISBN (thirteen-digit identification number) on the back cover of the book near the bar code, or on the copyright page of the book. This information is available on the website or on the printed booklist in the student portal.

Q: When I try to create a profile for purchasing merchandise, it says that my username is already taken. What do I do next?

If you receive the error message that your username is already taken, please click ‘forgot password’ to receive an email with your password information.

Q: System/Browser Requirements

In order to keep current on the latest PCI (Payment Card Industry) requirements, customers will need to use the following minimum versions of browsers that include native support for the higher encryption level (TLS 1.2) when shopping on this site.
  • Chrome 30 and above
  • Firefox version 27 and above
  • Internet Explorer version 11 and above
  • Apple Safari 7 and above
Earlier versions of these browsers will not provide full access to our site


Is your question unanswered? Please either call us at 920-498-5407 or click here to email us!


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