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Bookstore Refund Policy


**All Returns Require A Receipt**


Textbook Returns

Textbooks are returnable for a refund:
  • If the textbook (including all additional pieces) are returned in the original purchase condition.
  • If returned within the following time parameters (calculated using the class start date):

  • 15 Week Classes
  • Week One – For any reason
  • Week Two – If the class was dropped or cancelled
  • After Week Two – Three (3) days from the date of purchase

  • 8 Week Classes
  • Week One - For any reason (ie. dropped, cancelled, or do not need)
  • After Week One – Three (3) days from date of purchase

  • 1-3 Week Classes
    – Three (3) days from the class start date

    One Day Classes – Prior to the class start date

Digital Material Returns

  • Printed Access Cards -- If the printed access code has been revealed, the code is not returnable. If the access code has not been revealed, please see the time parameters above.
  • Cengage Unlimited – Refundable within thirteen (13) calendar days of purchase date
  • Inclusive Access – If you have purchased your digital platform elsewhere, you have one week from the class start date to opt out. Login to your course in BlackBoard to find the opt out button. When you opt out, the NWTC Bookstore will request a credit be applied to your student account.
  • RedShelf eBooks – Refundable within fourteen (14) calendar days of the first day of access, or thirty (30) calendar days after the purchase is made, whichever occurs first. Refunds cannot be fulfilled if more than 10% of the product has been viewed or if any of the pages of the content has been printed.
  • VitalSource eBooks – Refundable within fourteen (14) calendar days of purchase if no more than 20% of the eTextbook has been viewed and/or printed.

  • How do I know if my eBook is RedShelf or VitalSource?
  • If you purchased online, there is a note next to the digital price that indicates if it is a RedShelf or VitalSource eBook
  • If you purchased in the store, the receipt will note if the book is a RedShelf or VitalSource eBook
  • To request a refund for a RedShelf or VitalSource ebook purchased on the NWTC Bookstore Website, click here. Please provide your name, order number, and eBook title.

Supply and Apparel Returns

Apparel and supplies are returnable for a refund within fourteen (14) calendar days of purchase under the following conditions:
  • Apparel cannot be washed or worn and must have the original tags
  • Electronics must be returned in the original, unopened packaging

Reference Book Returns

Printed reference books are returnable within three (3) calendar days of purchase and must be in the same condition in which they were purchased.

Defective Items

All (including textbooks) defective items will be exchanged. Exchanges of defective items must occur within thirty (30) calendar days of purchase

How will my refund be issued?

Green Bay, Marinette, Sturgeon Bay, and
  • Refunds will be issued to the same method of payment used at the time of purchase.
  • Refunds for cash, check, or debit purchases:
  • Green Bay - up to $300 back in cash
  • Marinette and Sturgeon Bay - cash returns will be accommodated depending on available funds.
  • If refund amount is over, a credit for the remaining will be applied to your student account.
All Regional Learning Centers (RLC) - Refunds for items purchased at RLC will be applied as a credit your student account.

Credits to Student Accounts – If a balance is owed to the college, the credit will be applied to that balance. If there isn’t a balance owed to the college, the refund will be issued via the preference you have set up with Student Finance to receive Financial Aid disbursements. If you haven’t set up a preference with Student Finance, the refund will be issued via check.

How do I return my online order?

To return your online order, please use one of the options below:

• You may ship them to the address below:

NWTC Bookstore
Attn: Returns
2740 West Mason Street
Green Bay, WI 54303

• Drop them at one of our Regional Learning Locations
• Bring them to the NWTC Bookstore – Green Bay
• Drop them in the drop box in front of the NWTC Bookstore – Green Bay location

Click here for a copy of the return form if you are unable to find the form that was included with your shipment / receipt.

  • The package must be postmarked within the time frame parameters outlined above under ‘Textbooks’
  • Return shipping costs are the responsibility of the sender
  • A copy of the return form must be included – textbooks purchased from the NWTC Bookstore are not like library books, scanning them does not identify who purchased the book.
  • Textbooks not returned within the time parameters of the return policy will be credited at the current buyback price. Books with no buyback price will not be returned to the sender.
  • Textbooks and other items received damaged will not be refunded or returned to sender.
  • If you are unable to mail your items to the NWTC Bookstore, you may drop them in our drop box located in front of the NWTC Bookstore at the Green Bay location. Make sure you include a copy of the return form.
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